Skip to Content

NEOFAME TECHNOLOGIES SDN BHD Privacy Policy

NEOFAME TECHNOLOGIES SDN BHD (hereinafter "NEOFAME") respects your privacy. This Privacy Policy sets out how NEOFAME collects, stores and handles personal information (as defined below) of individuals under the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia.


Please read this Privacy Policy to understand how we use the personal information we may collect from you. By providing your personal information to us, you consent to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy. We will publish the amended version on this page if we change our Privacy Policy. Continued service use will signify that you agree to any such changes.

 1. OUR COMMITMENT TO YOU2. DEFINING PERSONAL INFORMATION3. PERSONAL INFORMATION WE COLLECT5. USE OF PERSONAL INFORMATION6. DISCLOSURE OF PERSONAL INFORMATION7. INCOMPLETE PERSONAL INFORMATION8. YOUR OPTIONS9. YOUR OBLIGATIONS10. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?11. UPDATES TO PRIVACY POLICY12. OUR CONTACT DETAILS

 1. OUR COMMITMENT TO YOU

1.1. We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about supplying your personal information to us when using NEOFAME or GSTARCAD MALAYSIA websites, Products and/or Services, we provide you with this Privacy Policy outlining our practices and the choices you have concerning how your personal information is being collected and used by us.

2. DEFINING PERSONAL INFORMATION

2.1. Personal information refers to any information that directly or indirectly relates to you. This includes any details that can distinguish, identify, or contact you. For the purposes of this Privacy Policy, personal information also includes sensitive details related to your health, political opinions, religious beliefs, and more. Please note that this Privacy Policy is applicable only to natural persons or individuals.

3. PERSONAL INFORMATION WE COLLECT

 3.1. to provide you with the best possible Products and/or Services and to operate efficiently and effectively, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:


Sensitive information includes your name, date of birth, identification supporting documents (including NRIC or passport number), gender and nationality.


Contact information such as current private and/or business address, telephone or mobile phone number, fax number, email address and physical address.


Payment information includes your credit card information, including the cardholder's name, card number, billing address, expiry date and other bank account details.


The status of the Products and/or Services you have acquired from us.

Usage of the Products and/or Services (for example, the GstarCAD license manager you are hosting and/or local or public IP address).


Recording of calls placed by you to our help desk, LiveChat chats you have had with our operators and/or Tickets you have placed for our service enhancement and improvement.


3.2. For general web browsing, although no personal data is revealed, certain technical and statistical information is available to us via our internet service provider, such as cookies, your IP address, and the time, date and duration of your visit.


3.2.1. COOKIES

We collect information about your use of our websites from cookies. Cookies are electronic packets of information stored on your computer and used by websites to keep track of visitors and registered users, and this is one of the methods of uniquely tracking visitors for different purposes. Cookies do not identify the individual user, just the computer used to access the website. You are not obliged to accept cookies. If you are concerned, you can change your browser settings to accept all cookies, notify you when a cookie is issued, or prevent you from receiving cookies at any time. However, the rejection of cookies may affect your use of our website, and you will not be able to take advantage of all the features presented on our website.


3.2.2. TRACKING

NEOFAME /GSTARCAD MALAYSIA may also utilise "advertising cookies" to track visits from advertising campaigns. Pixel tags and cookies may be used on our website to measure the effectiveness of our advertising efforts. Please note that we use a third-party service to send emails you agreed to receive. These emails contain unique tracking that helps us provide more focused marketing communications to you.


3.2.3. LINKS TO THIRD-PARTY WEBSITES

Please be informed that this Privacy Policy applies solely to NEOFAME / GSTARCAD MALAYSIA Websites and does not apply to any third-party websites you may access from our websites. To determine how they deal with your personal information, please ensure that you read their respective privacy policies.

5. USE OF PERSONAL INFORMATION

Upon reading this Privacy Policy, you agree that we may use your personal information as applicable laws permit. We may collect and use your personal information for one or more of the following purposes:


  • To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that apply to us.
  • To verify your identity.
  • To assess and process your application(s) /request(s) for our Products and/or Services.
  • To provide you with the Products and/or Services you have requested.
  • To administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments and collecting debts).
  • To investigate and resolve any service issues, billing queries, complaints or other enquiries you submit to us regarding our network, Products and Services.
  • To assess and/or verify creditworthiness.
  • To detect and prevent fraudulent activity.
  • Engage in business transactions regarding products and/or services offered and provided to you.
  • We aim to establish and better manage any business relationship with you.
  • To help us monitor and improve the performance of our Products and Services, our customer service teams and our website.
  • To maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
  • To manage staff training and quality assurance.
  • To notify you about benefits and changes to the features of our Products and/or Services.
  • To produce data, reports, and statistics that shall be anonymised or aggregated in a manner that does not identify you as an individual.
  • To analyse statistical data from website and advertisement analytics.
  • To conduct marketing activities (for example, market research).
  • To investigate, respond to, or defend claims against or involving NEOFAME.
  • To maintain records required for security, claims or other legal purposes.
  • Tor any other purposes required or permitted by law, regulations, guidelines and/or relevant regulatory authorities.

6. DISCLOSURE OF PERSONAL INFORMATION

6.1. We assure you that NEOFAME will not provide or sell your personal information to any third party and will keep all information confidential. However, we may be required or need to disclose information about you to the following third parties:


  • Law enforcement agencies.
  • Government agencies.
  • Companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers.
  • Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with Products and/or Services you have requested or subscribed for.
  • Our merchants and/or strategic partners provide products and/or services requiring personal information disclosure.
  • Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal information.
  • Any credit reporting agencies or, in the event of default, any debt collection agencies are subject to the permitted law applicable to us.
  • Other parties concerning whom you have given your express or implied consent. 

7. INCOMPLETE PERSONAL INFORMATION

7.1. Where indicated (for example, in registration/application forms), providing your personal information to us is obligatory to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.
 

8. YOUR OPTIONS

8.1. We can assist you to access and correct your personal information held by us.


If you wish to access your personal information in our possession, or if you think that such personal information held by us is inaccurate, incomplete, misleading, irrelevant or not up-to-date, you may contact us by emailing info@neofame.com.my. You should quote your name, address and phone/account number and provide brief details of the information you want to correct.


We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request.


8.2. We may have to withhold access to your personal information in certain situations. For example, we may not be able to confirm your identity, the information requested is confidential or commercial, or we may receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to comply with your request.


8.3. We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations. If you do not wish your personal information to be utilised for marketing or should you change your mind about your previous decision, please get in touch with us at info@neofame.com.my. Your latest written instructions will prevail.


8.4. When you create an account in NEOFAME, you are automatically subscribed to receive transactional notices, email newsletters and news of special promotions NEOFAME offers. To unsubscribe from our newsletters and promotional mailings, you may press the links provided in promotional email messages or contact our support

9. YOUR OBLIGATIONS

9.1. You are responsible for providing accurate and complete information about yourself (or any other person whose personal information you provide us) and ensuring this personal information is updated and corrected by emailing info@neofame.com.my. This obligation is a condition to provide our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services.


9.2. In the event you may need to provide us with personal information relating to third parties (for example about your spouse or children or whereby you designate a person in charge e.g. from an organisation or company) to allow them to deal with us directly, you are required to (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Policy at our website at https://www.neofame.com.my/privacy-policy.

10. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

10.1. We will retain your personal information in compliance with this Policy and/or the terms and conditions of your agreement(s) with NEOFAME for the duration of your relationship with us. We are required to keep this information as it may be necessary to protect the interests of NEOFAME and/or its customers. Therefore, we reserve the right to keep your personal information when it is required by the law and/or by NEOFAME's relevant policies.

11. UPDATES TO PRIVACY POLICY

We may amend this Privacy Policy occasionally, and the updated version shall apply and supersede any previous versions, including but not limited to leaflets or hard copy versions. Please check our website for our most up-to-date practices.

12. OUR CONTACT DETAILS

Should you have any queries, concerns or complaints concerning the Privacy Policy section, kindly contact us during office hours (between 9 am and 5 pm, Monday to Friday, UTC +8) at the following contact points:


Phone: +603 7876 1336

Email: info@neofame.com.my