Get the right kind of support when you encounter a challenging question; We offers various resources to help you get the solutions you need efficiently.
We utilise a support ticket system to streamline support requests and better serve you.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
TO PREVENT CONFUSION AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.
To add more information to an existing ticket, log in, go to My Account and click the Tickets to list all your inquiry.
If you do not have a portal login account, please create one. or click the URL link from the ticketing submission acknowledgement email. If you did not receive it, please check your junk, spam or promotion email folder.
SUBMIT A TICKET
CUSTOMER SERVICE AND ORDER MANAGEMENT
About our team
Manage subscriptions, recover perpetual license key, find old downloads, troubleshoot installation and product issues
Help with buying online
Adding floating seats, renewals, buying products, upgrading your product, payment and billing
Education & trial support
Download, install, and troubleshoot products, convert to a paid subscription or convert dongle license to software encryption (online activate)