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Get the right kind of support when you encounter a challenging question; We offers various resources to help you get the solutions you need efficiently.
We utilise a support ticket system to streamline support requests and better serve you.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

HELPDESK

TO PREVENT CONFUSION AND TO SPEED UP OUR SUPPORT AGENTS’ RESPONSE TIME, PLEASE REFRAIN FROM OPENING MORE THAN ONE TICKET ON THE SAME TOPIC.

To add more information to an existing ticket, log in, go to My Account and click the Tickets to list all your inquiry. 

If you do not have a portal login account, please create one. or click the URL link from the ticketing submission acknowledgement email. If you did not receive it, please check your junk, spam or promotion email folder.

SUBMIT A TICKET

TECHNICAL SUPPORT OR BUG REPORTING

For your reference, we provide complete archives and history of all your support requests.
A valid email address is required to submit a ticket. 
Submit

Thank You For Your Feedback

Our team will message you back as soon as possible.
In the meantime we invite you to visit our website.

TECHNICAL INQUIRY BY SELF-SERVICE PORTAL.

SIGN-IN Do you not have a portal account?   SIGN-UP here.

About our team

We recommend Teamviewer for remote support.

A member of our support team will communicate with you to determine the nature of the problem. 

Once you are on the phone with a member of our support team, get ready the instant connection tool.

QUICK SUPPORT TOOLS


Support representative can view your screen and share control of your mouse and keyboard.

You always have overriding control of your computer, and end the remote session at any time.

TIPS

Provide as much detail as you can, this will speed up the resolution process.

 Screencasts or annotated screenshots help a lot in reproducing issues. Produce them easily with

Microsoft Snipping Tools

Press Windows logo key + Shift + S.


Mon to Fri, 9am - 5pm

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+603 7613 3371
+603 7613 3372
+603 7876 1336

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