Refund Policy

NEOFAME appreciates your support for our products. As with any shopping experience, terms and conditions need to be applied to transactions at NEOFAME. Please note by ordering at NEOFAME, or/and applying for a refund, you agree with NEOFAME’s Terms and Conditions and NEOFAME’s Privacy Policy.

Most NEOFAME products offer a free trial version for customers to download directly from our site and to make an informed and satisfied purchase decision. Such free trial versions may have watermark appearing on the exporting file, or have limited functions/resources compared to full versions.

NEOFAME provides a 100 calendar days Money Back Guarantee for CAD platform (Perpetual) including GstarCAD and its series products, Mechanical, Architecture, PDF 2 DXF and DWG Fastview plus purchased from NEOFAME online store. An annual subscription will only be refunded if the request is received within 30 days of the purchase date.

Refunds will be approved within this guarantee under the general refundable circumstances as listed below within the 100 calendar days money back guarantee period. You will need to deactivate and uninstall the product from your computer before we issue the refund.

If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return. We can only accept returns for product purchased directly from NEOFAME.

How to Apply for a Refund?
To apply for a refund, please email support@neofame.com.my with the following information:

your name
product name and version No.
order reference No.
the specific reason for the refund

Once we’ve approved your refund request, we’ll process your issue, which may take several business days.

The way your refund is processed depends on your original payment method. For example, if you paid by credit or debit card, refunds will be sent to the card-issuing bank. Depending on your bank situation, refunds may take 48 to 72 hours to be credited. Please contact the card-issuing bank for more information about when the credit will be posted to your account. Once a refund has been issued, the corresponding license will be deactivated.