As soon as we are able to successfully process your payment, you will receive a download link for your product.

Base on the status feed on the payment gateway, the process is usually between 1 minutes to 6 hours, you will get and a license key by email. If your order is delayed long than this, please refer to your NEOFAME account for the details of your purchase, or contact our customer service by live chat.

if that is out of stock product or stated as a pre-order item, please allow 1 – 5 days to process the order.