when it's most needed.
Get the right kind of support when you encounter a challenging question, NEOFAME offers various resources to simply and efficiently help you get the solutions you need.
General Technical Inquiries
Do you need a quick solution to a technical problem?
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
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How to initiate a live remote assistance request and How It Works?
- 1Get in touch with us
A member of our support team will communicate with you to determine the nature of the problem.
- 2Download Quick.Support
Once you are on the phone with a member of our support team, get ready the instant connection tool.
- 3With your permission
Support representative can view your screen and share control of your mouse and keyboard.
- 4You are in Full control
Always have overriding control of your computer, and end the remote session at any time.