Get the right kind of support when you encounter a challenging question, NEOFAME offers various resources to simply and efficiently help you get the solutions you need.

Technical Support
License Reset

Remote Support Assist

Important note: Only use Remote Support when advised to by a member of the NEOFAME support team. Remote Support cannot be used to log support enquiries.

With this live remote support tool, a member of our support team will view your desktop and share control of your mouse and keyboard.

You will also be prompted to allow remote recordings – which enables our support team to obtain crucial screenshots where required.