GstarCAD Support

Provide support

when it's most needed.

Get the right kind of support when you encounter a challenging question, NEOFAME offers various resources to simply and efficiently help you get the solutions you need.

General Technical Inquiries

Allow file format : jpg, gif, tif, bmp, pdf, doc, xls, dwg, dxf, ctb, stb, pat, lin, xml, mp4, mov, wmv, zip and rar.

Do you need a quick solution to a technical problem?

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

powered by :
teamviewer

How to initiate a live remote assistance request and How It Works?

  • 1Get in touch with us
    A member of our support team will communicate with you to determine the nature of the problem.
  • 2Download Quick.Support
    Once you are on the phone with a member of our support team, get ready the instant connection tool.
  • 3With your permission
    Support representative can view your screen and share control of your mouse and keyboard.
  • 4You are in Full control
    Always have overriding control of your computer, and end the remote session at any time.